Frequently Asked Questions
Everything you need to know about shopping for your home across the UK and Ireland.
What are your delivery options for the UK and Ireland?
We offer standard and express shipping across the UK and the Republic of Ireland. Standard delivery typically takes 3-5 working days, while express delivery arrives within 1-2 working days. Heavy furniture items may require a specialist two-man delivery service.
Will I have to pay customs duties for orders to Ireland?
No, we handle all customs documentation and duties for our customers in the Republic of Ireland. The price you see at checkout is the final price you pay, with no hidden import fees.
What is your return policy for home decor and furniture?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging. Please note that bespoke or made-to-order furniture items are non-refundable unless faulty.
Do your products come with a warranty?
Yes, all our furniture pieces come with a minimum 12-month manufacturer's warranty covering structural defects. Many of our premium ranges include extended warranties for extra peace of mind.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS notification containing a tracking link. You can use this to monitor your delivery's progress in real-time.